Keywords
service delivery
capacity building
South African government
How to Cite
Abstract
Effective performance reporting is important for improving accountability, transparency, and efficiency in the South African government. However, many government institutions struggle with unreliable information and poor-quality data. This article aims to examine the current state of performance reporting in South Africa and to explore how capacity can be strengthened to improve the quality and reliability of reports. The article used a qualitative research approach and reviewed existing literature, policy documents, and government reports. The findings indicate that performance reporting in the South African government is hindered by limited skills, weak institutional capacity, and inadequate Information Communication Technology (ICT) infrastructure, affecting accountability and service delivery. These challenges lead to inconsistent and unreliable reporting, which weakens accountability, governance, and service delivery. This article contributes by proposing strategies to improve performance reporting and capacity building for better service delivery. These strategies suggest that These strategies suggest that investing in human capital, integrating digital technologies, and promoting mentorship and knowledge-sharing are essential for enhancing performance reporting, strengthening accountability, and improving service delivery in the South African government.
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