POTENTIAL APPLICATIONS OF METAVERSE IN HUMAN RESOURCES MANAGEMENT
pdf

Keywords

Metaverse
human resource management
generation Z
virtual reality
augmented reality

How to Cite

KRYTYNSKAYA, A., FIAŁKOWSKA-FILIPEK, M., & MAJ, J. (2025). POTENTIAL APPLICATIONS OF METAVERSE IN HUMAN RESOURCES MANAGEMENT. Humanities and Social Sciences, 32(3), 31-41. https://doi.org/10.7862/rz.2025.hss.28

Abstract

The Metaverse, an emerging technology built on virtual-reality space, offers transformative potential for human resource management (HRM). This study examines its feasibility and application within HRM, focusing on perspectives from Generation Z employees and HR professionals. Findings highlight significant opportunities for enhancing recruitment, onboarding, training, and performance appraisal through immersive and interactive solutions. However, challenges such as cost, data privacy, health concerns, and inclusivity remain significant barriers to its adoption. Surveys reveal that while respondents are optimistic about its potential to improve collaboration and efficiency, they emphasize the need for strategic planning, robust security measures, and ethical guidelines. Future efforts should focus on addressing these challenges to unlock the Metaverse's full potential in HRM.

https://doi.org/10.7862/rz.2025.hss.28
pdf

References

Alptekin, M., Temmen, K. (2019). Teaching an oscilloscope through progressive onboarding in an augmented reality-based virtual laboratory. In IEEE (Ed.), 2019 IEEE Global Engineering Education Conference (EDUCON) (pp. 1047-1054). IEEE.

Aydin, Ö., Karaarslan, E., Dutta, P. K. (2023). Artificial intelligence, VR, AR and metaverse technologies for human resources management. Social Science Research Network. https://doi.org/10.2139/ssrn.4480626

Bennett, D. (2022). Remote workforce, virtual team tasks, and employee engagement tools in a real-time interoperable decentralized metaverse. Psychosociological Issues in Human Resource Management, 10(1), 78-91.

Bondarouk, T., Brewster, C. (2016). Conceptualising the future of HRM and technology research. International Journal of Human Resource Management, 27(21).

Buzzell, C., Lalji, Z., Loyola, A., Rants, K., Scofield, E., Zimmermann, S. (2023). Unlocking commerce in the metaverse. McKinsey & Company. https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/unlocking-commerce-in-the-metaverse#

Chihming, W., Zexin, J., Yuxin, L., Songqing, H., Zhongwei, Y. (2020). Investigation on the eye-tracking technology in hazard identification of building construction engineering. In 2020 IEEE 2nd International Conference on Architecture, Construction, Environment and Hydraulics (ICACEH) (pp. 32-35). IEEE.

Dharmatti, M. (2023, November 19). Role of AI in Performance Management. Medium. https://medium.com/@manjunath.dharmatti/role-of-ai-in-performance-management-807e4fee5c77

Ferreira, P., Meirinhos, V., Rodrigues, A. C., Marques, A. (2021). Virtual and augmented reality in human resource management and development: A systematic literature review. IBIMA Business Review, 2021, 1-18.

Hashash, O., Chaccour, C., Saad, W., Yu, T., Sakaguchi, K., Debbah, M. (2024). The seven worlds and experiences of the wireless metaverse: Challenges and opportunities. IEEE Communications Magazine.

Ioannidis, S. A. K., Kontis, A. P. (2023). The 4 Epochs of the Metaverse. Journal of Metaverse, 3(2), 152-165. https://doi.org/10.57019/jmv.1294970

Ismail, L., Buyya, R. (2023). Metaverse: A Vision, Architectural Elements, and Future Directions for Scalable and Realtime Virtual Worlds. arXiv preprint arXiv:2308.10559. https://doi.org/10.48550/arXiv.2308.10559

Jia, Q., Guo, Y., Li, R., Li, Y., Chen, Y. (2018). A conceptual artificial intelligence application framework in human resource management. ICEB 2018 Proceedings (Vol. 91). AIS Electronic Library (AISeL). https://aisel.aisnet.org/iceb2018/91

Karasek, A. (2019). The use of information technology in human resource management in American enterprises. Annales Universitatis Mariae Curie-Skłodowska. Sectio H, Oeconomia, 53(2), 37. https://doi.org/10.17951/h.2019.53.2.37-44

Lim, D. H., Lee, J. Y., Park, S. (2024). The Metaverse in the Workplace: Possibilities and Implications for Human Resource Development. Human Resource Development Review, 23(2), 164-198. https://doi.org/10.1177/15344843231217174

Logishetty, K., Rudran, B., Cobb, J. P. (2019). Virtual reality training improves trainee performance in total hip arthroplasty: a randomized controlled trial. The Bone & Joint Journal, 101-B(12), 1585-1592. https://doi.org/10.1302/0301-620x.101b12.bjj-2019-0643.r1

Maciejewski, M. (2023). Metaverse. European Parliamentary Research Service. https://policycommons.net/artifacts/4374340/metaverse/5170857/

Muhanna, M. A. (2015). Virtual reality and the CAVE: Taxonomy, interaction challenges and research directions. Journal of King Saud University – Computer and Information Sciences, 27, 344-361.

Mystakidis, S. (2022). Metaverse. Encyclopedia, 2(1), 486-497. https://doi.org/10.3390/encyclopedia2010031

Oxford English Dictionary. (2023). Metaverse, n., Etymology. Oxford University Press. https://doi.org/10.1093/OED/2615256312

Prakash, A., Haque, A., Islam, F., Sonal, D. (2023). Exploring the potential of metaverse for higher education: Opportunities, challenges, and implications. Metaverse Basic and Applied Research, 2. https://doi.org/10.56294/mr202340

Ritterbusch, G. D., Teichmann, M. R. (2023). Defining the metaverse: A systematic literature review. IEEE Access.

Salcini, S., Yerlikaya, T. (2022). Metaverse: Technology of the Future. Prizren Social Science Journal, 6(3), 55-63. https://doi.org/10.32936/pssj.v6i3.332

Sanyaolu, E., Atsaboghena, R. (2022). Role of Artificial Intelligence in Human Resource Management: Overview of its benefits and challenges. [Preprint]. Research Gate. https://www.researchgate.net/profile/Eniola-Sanyaolu/publication/366307222_Role_of_Artificial_Intelligence_in_Human_Resource_Management_Overview_of_its_benefits_and_challenges/links/639b490fe42faa7e75c5888c/Role-of-Artificial-Intelligence-in-Human-Resource-Management-Overview-of-its-benefits-and-challenges.pdf

Song, Y., Cao, J., Wu, K., Yu, P. L. H., Lee, J. C. K. (2023). Developing “Learningverse” – A 3-D Metaverse Platform to Support Teaching, Social, and Cognitive Presences. IEEE Transactions on Learning Technologies, 16(6), 1165-1178.

Venkatesh, D. A. N. (2017). Connecting the dots: Internet of Things and human resource management. American International Journal of Research in Humanities, Arts and Social Sciences, 2328-3734.

Šímová, T., Zychová, K., Fejfarová, M. (2023). Metaverse in the Virtual Workplace: Who and What Is Driving the Remote Working Research? A Bibliometric Study. Vision: The Journal of Business Perspective, 28. https://doi.org/10.1177/09722629231168690

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Copyright (c) 2025 Humanities and Social Sciences