Keywords
local authority
digitalization
UTAUT model
Abstract
Changes in social, political, economic, and demographic fields are making public sector organizations look for new ways to deliver public services. Simultaneously, the cultural transformations that occurred during the final decade of the 20th century, resulting from the transition from an industrial civilization to a knowledge civilization and the dominance of information-communications technologies (ICTs), have profoundly impacted not only the extent and caliber of interactions among individuals but also the conditions under which organizations operate. Consequently, the public sector is forced to undergo extensive digital transformation. To achieve a successful transformation, however, the changes must be embraced by the end users, specifically those employed in the public sector. In this article, the results of a study on the acceptance of modern technology by public organizations in Poland are presented. The study uses the UTAUT model.
References
Andreoni, G., Mambretti, C., eds. (2021). Digital health technology for better aging: A multidisciplinary approach. Springer.
Bason, C. (2018). Leading public sector innovation 2E: Co-creating for a better society. Policy Press.
Chute, C., French, T. (2019). Introducing care 4.0: An integrated care paradigm built on industry 4.0 capabilities. „International Journal of Environmental Research and Public Health”, 16(12). DOI: 10.3390/ijerph16122247.
Di Giulio, M., Vecchi, G. (2023). Implementing digitalization in the public sector: Technologies, agency, and governance. „Public Policy and Administration”, 38(2). DOI: 10.1177/09520767221075465.
Frączkiewicz-Wronka, A., Ziemba, E. (2022). Wpływ koncepcji Healthcare 4.0 na digitalizację sektora usług zdrowotnych [In:] Waśniewski, J., Strumiłło, J., eds., Uwarunkowania digitalizacji usług zdrowotnych (p. 45–64). Gdańsk: Wydawnictwo Uniwersytetu Gdańskiego.
Gromadka, D. (2020). Modele akceptacji technologii – Krytyczna analiza piśmiennictwa. „Akademia Zarządzania”, 4(2).
Janowski, T. (2015). Digital government evolution: From transformation to contextualization.
„Government Information Quarterly”, 32(3). DOI: 10.1016/j.giq.2015.07.001.
Kitsios, F., Kamariotou, M., Mavromatis, A. (2023). Drivers and outcomes of digital transformation: The case of public sector services. „Information”, 14(43). DOI: 10.3390/info14010043.
Kuhlmann, S., Heuberger, M. (2021). Digital transformation going local: Implementation, impacts and constraints from a German perspective. „Public Money & Management”, 41(1). DOI: 10.1080/09540962.2021.1930266.
Muller, S.D., Abildgaard Skau, S. (2015). Success factors influencing implementation of e-government at different stages of maturity: A literature review. „International Journal of Electronic Governance”, 7(2). DOI: 10.1504/IJEG.2015.072071.
Naqvi, A., Munoz, J.M. (2020). Handbook of artificial intelligence and robotic process automation: Policy and government applications. Anthem Press.
Sołtysik-Piorunkiewicz, A., Zdonek, I. (2015). Model UTAUT w świetle badań społeczeństwa informacyjnego w Polsce w obszarze e-podatków. „Roczniki Kolegium Analiz Ekonomicznych”, 38.
Stern, S., Daub, M., Klier, J., Wiesinger, A., Domeyer, A. (2018). Government 4.0 – The public sector in the digital age. McKinsey.
Walencik, K. (2018). Zastosowanie rozwiązań e-government w jednostkach samorządu terytorialnego. „Studia Ekonomiczne”, 368.
Väyrynen, H., Helander, N., Jalonen, H., eds. (2023). Public innovation and digital transformation. Routledge.
Venkatesh, V., Davis, F.D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. „Management Science”, 46(2). DOI: 10.1287/mnsc. 46.2.186.11926.
Venkatesh, V., Morris, M.G., Davis, G.B., Davis, F.D. (2003). User acceptance of information technology: Toward a unified view. „MIS Quarterly”, 27(3). DOI: 10.2307/30036540.
Venkatesh, V. (2022). Adoption and use of AI tools: A research agenda grounded in UTAUT. „Annals of Operations Research”, 308. DOI: 10.1007/s10479-020-03685-9.
Ziemba, E., Papaj, T. (2023). Cyfryzacja w zarządzaniu publicznym [In:] Frączkiewicz-Wronka, A., Ćwiklicki, M., eds., Zarządzanie publiczne: Perspektywa teorii i praktyki (p. 85–106). Katowice: Wydawnictwo Uniwersytetu Ekonomicznego w Katowicach.