The article considers the main trends in the management of personnel development in the sphere of housing and communal services in the changing VUCA environment in Ukraine and developed European countries. The article analyzes the main reasons for changes occurring in the practice of personnel management in the sphere of housing and communal services. The article considers models of human resource management in the conditions of transition to the principles of “lean management” in the sphere of housing and communal services. Modern and rational lean-technologies are analyzed and a functional model of personnel development and training under the conditions of “lean management” in the field of housing and communal services is developed. As a result, project proposals for the rationalization of staff activities in the implementation of “lean management” in a volatile VUCA environment in the field of housing and communal services are presented.
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