IMPROVEMENT OF PARTNERSHIP RELATIONS BETWEEN THE MANAGING ORGANIZATION AND THE OWNERS OF PREMISES IN AN APARTMENT BUILDING
pdf

Keywords

housing and communal services
customer-oriented approach
monitoring
partnership relations
managing organization
consumers
organizational structure

How to Cite

KONYEV, A., & DOLGALOVA, O. (2023). IMPROVEMENT OF PARTNERSHIP RELATIONS BETWEEN THE MANAGING ORGANIZATION AND THE OWNERS OF PREMISES IN AN APARTMENT BUILDING. Modern Management Review, 28(1), 97-112. https://doi.org/10.7862/rz.2023.mmr.06

Abstract

In the article the system of monitoring and estimation of quality as the major element of realization of the client-oriented approach in the sphere of housing and communal services is considered. The proposed system of monitoring and evaluation of service quality is aimed at customer evaluation and integrated consideration of communal, housing, organizational, informational components and allows you to determine the effectiveness of the managing organizations. The organizational structure, based on the creation of two main units – back and front offices, which allows to implement a customer-oriented strategy, is also considered. Within the limits of the new organizational structure the system of revealing of need and opinions of owners of rooms in apartment houses by means of absentee voting with application of new information technologies is offered. Thus, the given system of monitoring and estimation of quality of housing and communal services will allow to realize feedback between consumers and the managing organizations, and to increase customer satisfaction of quality of services.

https://doi.org/10.7862/rz.2023.mmr.06
pdf

References

Antonov, Y.S., Bradul, S.V., Slavenko, E.I. (2020). Information support of expert analysis of the state of housing and communal services enterprises. Study and implementation in Ukraine of foreign experience in improving the activities of public authorities: materials of the All-Ukrainian scientific-practical conference (Poltava, December 6, 2020), 6.

Burmenko, T.D., Danilenko, N.N., Turenko, T.A. (2019). Services: economy: training manual. KNORUS.

Dolgalova, O. (2018). The scientific basis for the sustainable development of regional economy. Finansovo-kredytna diial'nist': problemy teorii ta praktyky. The scientific basis for the sustainable development of regional economy. Finansovo-kredytna diial'nist': problemy teorii ta praktyky. Kharkiv.

Grossman, M. (2000). The human capital model, in handbook of health economics, AJ Culyer, JP Newhouse (eds.), Vol. 1A. The human capital model, in handbook of health economics, AJ Culyer, JP Newhouse (eds.), Vol. 1A. Elsevier, New York.

Larin, S.N. (2013). Modernizing the housing and utilities sector through implementation of innovative approaches in management and improvement of housing stock reproduction efficiency. “National Interests: Priorities and Security”, 8.

minregion.gov.ua. (2020). Law of Ukraine No. 1060 “On Amendments to Certain Laws of Ukraine on the Settlement of Certain Issues in the Field of Housing and Communal Services”. Access on the internet: https://www.minregion.gov.ua/napryamki-diyalnosti/zhkh/tarif/informatsiya-shhodo-priynyatih-normativno-pravovih-aktiv/shhodo-zakonu-ukrayiny-vid-03-12-2020-№1060-pro-vnesennya-zmin-do-deyakyh-zakoniv-ukrayiny-shhodo-vregulyuvannya-okremyh-pytan-u-sferi-na abgerufen

minregion.gov.ua. (2021). Housing and communal services development strategy for 2022–2027. Access on the internet: https://www.minregion.gov.ua/base-law/grom-convers/elektronni-konsultatsiyi-z-gromadskistyu/proekt-rozporyadzhennya-kabinetu-ministriv-ukrayiny-pro-zatverdzhennya-strategiyi-rozvytku-zhytlovo-komunalnogo-gospodarstva-na-2022-2027-roky/ abgerufen

Ruzhynska, N.O. (2019). Analysis of the state of housing and communal services enterprises. Eastern Europe: Economics, “Business and Management”, 18. Access on the internet: http://www.easterneurope-ebm.in.ua/journal/18_2019/33.pdf. abgerufen

Selezneva, O.O. (2020). National and foreign experience of management of production and economic activity of construction enterprises. “Financial space”, 2.

Tebekin, A.V. (2021). Quality Management. Writ.

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Copyright (c) 2023 Modern Management Review

Downloads

Download data is not yet available.